Customer Service
Shipping & Delivery
- Our domestic shipping costs are based on the total price of the order (see chart below). Please contact us for international shipping. Please refer to the following chart:
| Order Subtotal |
Shipping Price |
| Up to $25 |
$6.95 |
| $25.01 - 50 |
$9.95 |
| $50.01 - 75 |
$12.95 |
| $75.01 - 100 |
$15.95 |
| $100.01 - 150 |
$16.95 |
| $150.01 - 200 |
$18.95 |
| $200.01 - 249.99 |
$21.95 |
| 250.00 |
$22.95 |
Return Policy
- We want our customers to be happy and, as a small business, we need to stay afloat. If you need to return or exchange something, no problem. We will gladly issue an exchange or store credit, good for one year from the date of credit issue, on merchandise that meets our exchange policy criteria.
**Please read carefully **
Returned items must be received within 14 days of the ship date for domestic customers and 30 days for international customers. Items must be in new condition, unused, and unaltered. Please be aware that any item that has been worn, washed, altered, or blemished in any way, or any faux fur item that has been damaged due to dryer heat, will be refused and returned at the customer's expense.
There are no refunds on sale merchandise. Discounted items (whether on sale or purchased with a discount coupon code) can be returned for a merchandise credit or exchange. Items purchased at 60% or more off the original prices are considered final sale and are not returnable.
Carefully repackage your return and send via a secure method.
Ordering
- We accept Visa, Mastercard, Discover and American Express and Paypal. Our items are handmade and while we might be out of stock temporarily, we can usually replace items in 2-4 business days. If something you desire is back ordered, please send an email and we can advise you as to the wait time. Please be aware that even if the product is in your shopping cart, it is not reserved is still available to other customers while you are browsing.
Once your order has been placed you will receive a confirmation email to let you know that we received it. After your information has been reviewed and your stock located, packaged, and shipped you will receive a confirmation of shipment. We do our best to process and ship all orders within 48 business hours. If there is a delay or any questions arise, we will contact you via email.
International Orders
- We ship internationally to the following territories: Western Europe, Scandinavian Countries, Canada, Australia, New Zealand, Singapore, Hong Kong, and Japan.
International customers can choose USPS AirMail, which arrives in 7-30 business days to most countries. The price starts at $14.95 and is based on the total amount of your order. To find out the cost for shipment you can add your selections to your shopping cart and select your method of delivery. The shipping total will be displayed for you before checkout. Please note that the time your package will take to clear customs can vary from time to time and country to country.
For speedier delivery USPS International Express mail will deliver your package within about a week to most locations for a flat rate.
Customs: Please note that you will be responsible for all duties, tariffs, and taxes charged by your own country. All transactions will be in U.S. dollars. We're sorry, but due to customs regulations we can't offer gift wrapping to our international customers.
Should you place an international order and then refuse delivery, you will be responsible for the original shipping costs to you, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to us along with a 30% restocking fee.